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Experience sharing

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Abstract:

This conceptual paper continues the dialogue advancing the understanding of co-creation of value aligned to the actor-to-actor worldview (Vargo & Lusch, 2011), and builds on the work of Grönroos (2011) and Ramaswamy (2011). We introduce an effort-centric lens that interprets value as embedded in experience that is derived from individual efforts expended in co-creation processes. We conceptualise ‘experience sharing’ as a value creation effort for the direct benefit of others, ‘value-in-experience’ as an effort-based meaning of value creation, and ‘value initiators’ as actors who perform ‘experience sharing’. In turn, we put forward an integrated framework to expand our understanding of ‘co-creative’ interpretation of service provision.

Keywords: Service-Dominant Logic; actor-to-actor; co-creation experience; experience sharing; value fulfilment; value initiator; value-in-experience

Document Type: Research Article

DOI: http://dx.doi.org/10.1080/0267257X.2012.736876

Affiliations: 1: The University of Newcastle, Australia 2: Queensland University of Technology, Australia

Publication date: December 1, 2012

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