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Drivers of sales and marketing collaboration in business-to-business selling organisations

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Abstract:

This paper focuses on identifying and exploring the antecedents and consequences of collaboration between the sales and marketing functions within organisations and empirically tests the resulting model. There is evidence to show that collaborative sales and marketing functions have benefits to an organisation in terms of improved business performance, but many organisations have not yet achieved collaborative internal functions. The study identifies five antecedents to collaboration between sales and marketing and tests the proposition that greater collaboration between sales and marketing is linked to benefits in terms of improved business performance.

Keywords: COLLABORATION; COORDINATION; INTEGRATION; INTERFACE; SALES AND MARKETING

Document Type: Research Article

DOI: https://doi.org/10.1362/026725709X461885

Publication date: 2009-07-01

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