Measuring and Managing Employer Brand Image in the Service Industry

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Abstract:

In competitive labour markets, the challenge for service-based organisations is to differentiate themselves in order to successfully attract and retain talented staff. Recently, the notion of branding the firm to potential and existing employees has been evoked in the marketing literature. In an empirical study, we measure aspects of this 'employer brand' image among potential recruits and recruiters during the recruitment process. The managerial implications of developing a more consistent employer brand image in the recruitment market are discussed. We conclude the paper by highlighting the contribution of our research, its limitations and areas for further research

Keywords: EMPIRICAL STUDY; EMPLOYER BRAND IMAGE; RECRUITMENT PROCESS; SERVICE INDUSTRY

Document Type: Research Article

DOI: http://dx.doi.org/10.1362/026725706778612103

Publication date: August 1, 2006

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