Skip to main content

Shaping Business Decisions Using Fuzzy-Set Analysis: Service Elimination Decisions

Buy Article:

$51.63 plus tax (Refund Policy)

Abstract:

Using a database derived from a survey of service elimination decisions in the UK financial services sector, this paper compares the results of a traditional variable-centred analysis of the results with a case-based combinatorial approach that uses fuzzy-set analysis. The paper argues that the latter approach adds the facility to researchers of analysing logical rather than statistical relationships. A recently developed piece of software – Fuzzy Set/Qualitative Comparative Analysis (FS/QCA) – is introduced and used to provide analyses of logical necessity and logical sufficiency for combinations of factors that might affect the service elimination decision.

Document Type: Research Article

DOI: http://dx.doi.org/10.1362/0267257054307354

Publication date: June 1, 2005

More about this publication?
routledg/jmm/2005/00000021/00000005/art00012
dcterms_title,dcterms_description,pub_keyword
6
5
20
40
5

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more