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Marketing the Police – from a Force to a Service

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Abstract:

The British police service is a highly visible public sector organisation that in recent years has come under mounting pressures from different stakeholders, including successive Conservative and Labour governments and also an increasingly demanding public. In this setting, various business and management models and concepts have been applied to contemporary policing, but only limited research has been undertaken to date on how marketing has been adopted and utilised across the police forces of the British Isles. This paper explores the context of modern policing and suggests why the police are now being compelled to address marketing more seriously than hitherto. It draws on recent empirical work conducted across the police service and situates this within the existing literature on internal marketing. The paper concludes that marketing is underdeveloped across the police service and argues that police forces should develop their internal marketing as a precursor to successful external marketing.

Keywords: INTERNAL MARKETING; MANAGERIALISM; MARKETING; POLICING

Document Type: Research Article

DOI: http://dx.doi.org/10.1362/0267257012930411

Publication date: November 1, 2001

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