@article {Carolyn:2001:0267-257X:461,
	author = "Carolyn Strong",
	title = "Academy of Marketing Conference "2001: A Marketing Odyssey"",
	journal = "Journal of Marketing Management",
	volume = "17",
	number = "5-6",
	year = "2001",
	pages = "461-462",
	url = "http://www.ingentaconnect.com/content/routledg/jmm/2001/00000017/F0020005/art00001",
	doi = "doi:10.1362/026725701323366872"
}

@article {Stephen:2001:0267-257X:463,
	author = "Stephen Brown",
	title = "Marketing for Muggles: Harry Potter and the Retro Revolution",
	journal = "Journal of Marketing Management",
	volume = "17",
	number = "5-6",
	year = "2001",
	pages = "463-479",
	url = "http://www.ingentaconnect.com/content/routledg/jmm/2001/00000017/F0020005/art00002",
	doi = "doi:10.1362/026725701323366881"
}

@article {Avi:2001:0267-257X:481,
	author = "Avi Shankar and Maurice Patterson",
	title = "Interpreting the Past, Writing the Future",
	journal = "Journal of Marketing Management",
	volume = "17",
	number = "5-6",
	year = "2001",
	pages = "481-501",
	url = "http://www.ingentaconnect.com/content/routledg/jmm/2001/00000017/F0020005/art00003",
	doi = "doi:10.1362/026725701323366890"
}

@article {Graham:2001:0267-257X:503,
	author = "Graham Hooley and Gordon Greenley and John Fahy and John Cadogan",
	title = "Market-focused Resources, Competitive Positioning and Firm Performance",
	journal = "Journal of Marketing Management",
	volume = "17",
	number = "5-6",
	year = "2001",
	pages = "503-520",
	url = "http://www.ingentaconnect.com/content/routledg/jmm/2001/00000017/F0020005/art00004",
	doi = "doi:10.1362/026725701323366908"
}

@article {Rod:2001:0267-257X:521,
	author = "Rod B. McNaughton and Phil Osborne and Robert E. Morgan and Gopal Kutwaroo",
	title = "Market Orientation and Firm Value",
	journal = "Journal of Marketing Management",
	volume = "17",
	number = "5-6",
	year = "2001",
	pages = "521-542",
	url = "http://www.ingentaconnect.com/content/routledg/jmm/2001/00000017/F0020005/art00005",
	doi = "doi:10.1362/026725701323366917"
}

@article {Nicholas:2001:0267-257X:543,
	author = "Nicholas J. Ashill and David Jobber",
	title = "Defining the Domain of Perceived Environmental Uncertainty: An Exploratory Study of Senior Marketing Executives",
	journal = "Journal of Marketing Management",
	volume = "17",
	number = "5-6",
	year = "2001",
	pages = "543-558",
	url = "http://www.ingentaconnect.com/content/routledg/jmm/2001/00000017/F0020005/art00006",
	doi = "doi:10.1362/026725701323366926"
}

@article {Angus:2001:0267-257X:559,
	author = "Angus Laing and Lorna McKee",
	title = "Willing Volunteers or Unwilling Conscripts? Professionals and Marketing in Service Organisations",
	journal = "Journal of Marketing Management",
	volume = "17",
	number = "5-6",
	year = "2001",
	pages = "559-575",
	url = "http://www.ingentaconnect.com/content/routledg/jmm/2001/00000017/F0020005/art00007",
	doi = "doi:10.1362/026725701323366935"
}

@article {Andrew:2001:0267-257X:577,
	author = "Andrew M. Farrell and Anne L. Souchon and Geoffrey R. Durden",
	title = "Service Encounter Conceptualisation: Employees Service Behaviours and Customers Service Quality Perceptions",
	journal = "Journal of Marketing Management",
	volume = "17",
	number = "5-6",
	year = "2001",
	pages = "577-593",
	url = "http://www.ingentaconnect.com/content/routledg/jmm/2001/00000017/F0020005/art00008",
	doi = "doi:10.1362/026725701323366944"
}

@article {Tony:2001:0267-257X:595,
	author = "Tony Woodall",
	title = "Six Sigma and Service Quality: Christian Gronroos Revisited",
	journal = "Journal of Marketing Management",
	volume = "17",
	number = "5-6",
	year = "2001",
	pages = "595-607",
	url = "http://www.ingentaconnect.com/content/routledg/jmm/2001/00000017/F0020005/art00009",
	doi = "doi:10.1362/026725701323366953"
}

@article {:2001:0267-257X:609,
	title = "Book Reviews",
	journal = "Journal of Marketing Management",
	volume = "17",
	number = "5-6",
	year = "2001",
	pages = "609-614",
	url = "http://www.ingentaconnect.com/content/routledg/jmm/2001/00000017/F0020005/art00010",
	doi = "doi:10.1362/026725701323366962"
}