If you are experiencing problems downloading PDF or HTML fulltext, our helpdesk recommend clearing your browser cache and trying again. If you need help in clearing your cache, please click here . Still need help? Email help@ingentaconnect.com

Reconsidering the Relationship Analogy

$54.78 plus tax (Refund Policy)

Buy Article:

Abstract:

Whilst many have grown weary of the claims of relationship marketing (RM) to represent a fundamental shift in marketing thought, critics remain focused upon its unfulfilled claims and, in particular, point to inconsistencies between theory and practice. Although these critiques have merit they tend to retain the assumption that the precepts of RM remain sound and that consequently the 'solution' remains attaining 'better' practice through a revaluation of and commitment to the fundamentals of relationship building. These principles involve the analogous borrowing of key notions of our lived relationships. In this paper we do not set out to dispose of the RM perspective. However we seek to examine how a more sophisticated treatment of the relationship concept in particular by reflecting ambiguities and power dynamics in the sources of the analogies, compels us to produce a re-presentation. Thus we retain the importance of 'relationships' but aim to provoke a more realistic, socially embedded characterisation of consumer engagement with marketing and marketers.

Document Type: Research Article

DOI: http://dx.doi.org/10.1362/026725700785100406

Publication date: February 1, 2000

More about this publication?
Related content

Share Content

Access Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content
Cookie Policy
X
Cookie Policy
ingentaconnect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more