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The External Contingency and Internal Characteristic of Relationship Marketing

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Exchange is a social as well as economic means that the consumer utilises to secure or manage his/her surroundings. Facilitating exchange is matter of managing relations among the market of networks. This study is a first attempt to pursuing a structural explanation of relationship marketing through a conceptualisation grounded on a higher level metaphor, theorised from derived abstraction and tested on empirical definition. The research findings advance our understanding of the internal characteristics and the external contingency of relationship marketing.
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Document Type: Research Article

Publication date: 2000-07-01

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