Skip to main content

Affect assessment in crisis negotiation: An exploratory case study using two distinct indicators

Buy Article:

$47.00 plus tax (Refund Policy)

The Gottschalk–Gleser hostility scale and Rogan and Hammer's message affect were tested as indicators of emotionality in crisis negotiation. Both measures are supposed to be sensitive to changes in emotionality and to differentiate between phases of escalation and de-escalation. To validate this supposition, three hypotheses were tested, stating that (1) the overall level of emotionality should be higher for a hostage taker as compared to a negotiator; (2) for both protagonists the level of emotionality should be higher in escalating phases than in de-escalating phases; and (3) the change from de-escalating to escalating phases should be more pronounced for a hostage taker than for a negotiator. Seventeen phone calls from an authentic hostage taking, classified as escalating (10) and de-escalating (7), were analysed with both measures to test these hypotheses. Significant main effects and interactions were identified in this case study, supporting our hypotheses. Results are discussed against the background of the present research conditions.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Data/Media
No Metrics

Keywords: Affect assessment; crisis negotiation; escalation; hostage taking; hostility; message affect

Document Type: Research Article

Affiliations: 1: Westfälische Wilhelms-Universität Münster, Psychologisches Institut IV, Fliednerstrasse 21, D-48149, Münster, Germany 2: Polizeifortbildungsinstitut, Hammtelddamm 7a, D-41460, Neuss, Germany

Publication date: 2005-09-01

  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more