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It is not all about performance gains – enterprise software and innovations

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This paper analyzes the relationship between the three enterprise software systems (enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM)) and firms’ innovative performance for process as well as product innovations. Using German firm-level data and a two-part model, the results reveal that SCM systems foster the firms’ likelihood of becoming a potential process innovator. In addition, ERP systems increase the number of process innovations a firm realizes. Concerning product innovation performance CRM systems increase the firms’ likelihood to acquire product innovations, whereas the number of expected product innovations is increased if firms use an SCM system.
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Keywords: D22; M20; O31; customer relationship management; enterprise resource planning; enterprise software; enterprise systems; innovation; process innovation; product innovation; supply chain management

Document Type: Research Article

Affiliations: Centre for European Economic Research (ZEW), ICT Research Group, P.O. Box 103443D-68304,Mannheim, Germany

Publication date: 2012-04-01

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