Total Quality Management

Job standardization and service quality: a closer look at the application of total quality management to the public sector
pp. 899-912(14)
Authors: Hsieh, An-Tien; Chou, Chien-Heng; Chen, Chin-Mei

Developing quality criteria for application in the higher education sector in Turkey
pp. 913-926(14)
Authors: Borahan, Nilüfer Gözaçan; Ziarati, Reza

Relationships among quality management, IS use and organizational performance in the health care and non-health care setting
pp. 927-943(17)
Authors: Hartman, Sandra J.; Fok, Lillian Y.; Fok, Wing M.; Li, Jing

Sustainable development of improvement activities—the long-term operation of a suggestion scheme in a Swedish company
pp. 945-969(25)
Authors: Rapp, Cecilia; Eklund, Jörgen

The little engine that could: self-efficacy implications for quality training outcomes
pp. 971-980(10)
Authors: Karsten, Rex A.; Loomba, Arvinder P.S.

Impact of supply chain sensitivity to quality certification on quality management practices and performances
pp. 981-1000(20)
Author: Romano, Pietro

Statistical thinking in practice: handling variability in experimental situations
pp. 1001-1014(14)
Author: Bjerke, Frøydis

Sowing the seeds of quality: quality at the source
pp. 1015-1020(6)
Authors: Mergen, Erhan; Stevenson, William

One-sided control charts for the mean of positively skewed distributions
pp. 1021-1033(13)
Authors: Dou, Yi; Sa, Ping

A proposed model of consumer loyalty in the retailing sector based on the Kuwaiti experience
pp. 1035-1046(12)
Author: Al-Awadi, Ahmad