Total Quality Management

Total quality management in financial services: Beyond the fashion the reality has to take off
pp. 323-334(12)
Authors: Longo C. R. J.; Cox M. A. A.

Does ISO 9000 have an effect on quality management practices? An international empirical study
pp. 335-346(12)
Authors: Rao S.S.; Ragu-Nathan T. S.; Solis L. E.

The role of total quality management in enabling a primary health-care orientation
pp. 347-360(14)
Authors: Aggarwal A. K.; Zairi M.

Forecasting quality of Indian manufacturing organizations: An exploratory analysis
pp. 361-374(14)
Authors: Motwani J.; Kumar A.; Youssef M. A.; Mahmoud E.

Assessment of the role of the client"s representative for quality improvement
pp. 375-390(16)
Authors: Jawaharnesan L.; Price A. D. F.

Evolution of the quality profession
pp. 391-394(4)
Author: Dedhia N.S.

Total quality management sustaining audit tool: Description and use
pp. 395-408(14)
Authors: Dale B. G.; Boaden R. J.; Wilcox M.; Mcquater R. E.

Multi-response robust design by principal component analysis
pp. 409-416(8)
Authors: Su C-T.; Tong L-I.

Total quality culture
pp. 417-428(12)
Authors: Kanji G. K.; Yui H.

Do we practise quality principles in the performance measurement of critical success factors?
pp. 429-444(16)
Author: Martin R.