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Consumers, liability, and the online world

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The Internet challenges the traditional position of the consumer. In discussing the pros and cons of a European Union liability regime for suppliers of electronic services, this article analyses a possible need for a new liability regime to protect consumers in an online world. Attention is also given to possible non-legislative measures to provide consumers with an adequate level of protection given the specifics of electronic services. The article concludes with a position on whether a new European service liability regime is needed to better protect consumers in the online world.

Document Type: Research Article


Affiliations: Professor of Law and Informatization and Director of the Center for Law, Public Administration and Informatization, Tilburg University, The Netherlands.

Publication date: 2003-06-01

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