Accountability and effectiveness of NGOs: adapting business tools successfully

Authors: Walsh, Eoghan1; Lenihan, Helena2

Source: Development in Practice, Volume 16, Number 5, August 2006 , pp. 412-424(13)

Publisher: Routledge, part of the Taylor & Francis Group

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Abstract:

The central argument of this article is that many of the tools developed to strengthen for-profit businesses can be applied to NGOs to make them more effective and accountable. The authors address a gap in the development literature by defining and describing how business tools can be effectively transferred to NGOs. They examine the implementation of ISO 9000 Quality Standard by one NGO, the Cambodia Trust. The experiences of the Cambodia Trust demonstrate that business tools have a place in NGO management. The article also questions the extent to which the Cambodian experience can be seen as best practice for NGOs.

Document Type: Research article

DOI: 10.1080/09614520600792309

Affiliations: 1: Oakhampton Consultants, Newport, Co., Tipperary, Ireland 2: Department of Economics, Kemmy Business School, University of Limerick, Ireland

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