Author: Williamson, Charlotte

Source: Quality in Primary Care, Volume 15, Number 4, August 2007 , pp. 195-199(5)

Publisher: Radcliffe Publishing Ltd.

Abstract:

Health professionals are urged to consult 'patients' about the quality of services and care. But different individuals who come into the category 'patient' can have markedly different levels and kinds of knowledge and experience, and can hold conflicting views. This paper looks at two sets of factors that contribute to making the patient side of health care puzzling or confusing. One is the 'structure' of the patient side of health care or the differentiation of knowledge and experience within it. The other is a radical/non-radical dimension that is probably independent of the 'structure'. Comparisons between 'patients' and healthcare professionals can help clarify these points.

Keywords: NON-RADICAL; PATIENT; PATIENT GROUP; PATIENT REPRESENTATIVE; RADICAL

Document Type: Short communication

Affiliations: 1: Member Board of Trustees, Picker Institute Europe, Oxford, UK

Publication date: 2007-08-01

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