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Volume 11, Number 3, 1 September 2003

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Editorial

Has quality reached a tipping point?
pp. 171-172(2)
Author: Lakhani M.

Research papers

Management of dyspepsia in general practice: an observational study
pp. 173-180(8)
Authors: Krol N.; Spies T.; van Balen J.; Hartman J.; Wensing M.; Grol R.

Barriers to significant event analysis: an attitudinal survey of principals in general practice
pp. 189-197(9)
Authors: McKay J.; Bowie P.; Murray L.; Lough M.

Clinical governance in action

Assessing risk by analysing significant events in primary care
pp. 205-210(6)
Authors: Murie J.; McGhee C.

Essential quality updates

Patients and public trust: a NICE approach?
pp. 211-213(3)
Author: Rodgers A-T.

Patient perspective

Copying clinical letters: access issues for specific patient groups
pp. 215-219(5)
Authors: Jelley D.; Walker C.

Knowledgeshare

Web alert: online learning
pp. 221-224(4)
Author: Beard R.

International exchange

Quality improvement report

Reviews

Reviews
pp. 245-247(3)

Conference report

Courses and conferences

Courses and conferences
pp. 253-254(2)

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