Authors: Wilson, Rob¹; Walsh, Sarah²; Vaughan, Roger²

Source: Informatics in Primary Care, Volume 15, Number 4, January 2008 , pp. 239-244(6)

Publisher: Radcliffe Publishing Ltd.

Abstract:

This paper reports on the development process of an Electronic Social Care Record (ESCR), which used an adapted approach to Participatory Design (PD). PD is an established range of methodologies and principles for involving users in the design and implementation of systems or products. University researchers worked as part of a wider team including corporate social service stakeholders, a multidisciplinary children's social service team, and a technology provider, to develop a system that supports the integration of information of various teams/disciplines which need to work together to intervene with children who are in need. Using action research and ethnographic techniques, the researchers sought to understand and address the challenges faced by the various stakeholders when designing a system to deliver an ESCR.

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Keywords: ELECTRONIC RECORDS; ESCRS; INFORMATION SHARING

Document Type: Research article

Affiliations: 1: Newcastle University Business School, Newcastle University, UK 2: Centre for Knowledge, Innovation, Technology, Enterprise (KITE), Social and Business Informatics Group, Newcastle University, UK

Publication date: 2008-01-01

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