Time to monitor the process, not just the patient
Author: Shannon, Paul
Source: Clinician in Management, Volume 15, Number 2, November 2007 , pp. 95-100(6)
Publisher: Radcliffe Publishing Ltd.
Abstract:This article provides an introduction to 'statistical process control' and how it might be used to improve outcomes in medical management processes. Doctors are trained to monitor patients. We measure their physiological variables and attempt to maintain them within acceptable limits. This principle can be applied equally to system processes in a managerial context. Statistical process control allows us to monitor the intrinsic variability within hospital processes and detect when abnormal conditions exist. Statistical process control allows us to respond quickly to ongoing safety and quality issues that would otherwise be missed, or only identified historically. Statistical process control is a useful concept as hospitals strive towards reduced variability, improved outcomes and better standards in healthcare.
Document Type: Regular Paper
Publication date: November 1, 2007