How do general practices manage requests from patients for 'same-day' appointments? A questionnaire survey
Authors: Luthra, Manjo; Marshall, Martin N
Source: British Journal of General Practice, Volume 51, Number 462, January 2001 , pp. 39-41(3)
Publisher: Royal College of General Practitioners
Abstract:Same-day appointment requests are common and can be problematic for general practices that run appointment systems. In a questionnaire survey sent to 90 general practices in one health authority area (response rate 88%), a variety of management systems existed for dealing with same-day appointment requests. Managing the requests was found to be a significant cause of stress for many general practitioners. Registrars, locums, and practice nurses play only a small part in meeting patient demands and few practices operate telephone triage to help manage these requests.
Document Type: Research Article
Publication date: January 2001
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