Library Satisfaction & Usage Surveys

Author: Primary Research Group

Source: The Survey of Academic and Special Libraries 2001 Edition, 2001 , pp. 113-115(3)

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Abstract:

The Survey of Academic & Special Libraries is based on detailed surveys of 20 law libraries, 23 corporate libraries, 22 hospital and healthcare libraries and 65 academic libraries in the USA & Canada. The report's more than 500 tables of data present an extraordinary statistical map of the purchasing policies and technology practices of academic & special libraries in North America. Among the issues covered are spending on and negotiating with major commercial online services, the use of web-based niche information suppliers, use of CD-ROM, traditional and electronic document delivery services, use of various search engines, and spending on books, cataloging systems, training, electronic and print journals and much more. Data is broken out by size and type of library with separate presentations for academic, medical, legal, corporate and government libraries. See the table of contents, list of tables and sample data for more details.

Section focuses on Library Satisfaction & Usage Surveys including percentage of libraries that conducted a survey of patron satisfaction within the past year, mean sample size of the last satisfaction survey, and the percentage of libraries that conducted a survey of patron satisfaction without outside consultant.

Keywords: patron satisfaction

Language: English

Document Type: Research article

Affiliations: 1: Primary Research Group, Inc.

Publication date: 2001-01-01