Use of Patron Satisfaction Surveys

Author: Primary Research Group

Source: Corporate Library Benchmarks, 2000 , pp. 64-64(1)

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Abstract:

Corporate Library Benchmarks is a special report based on a survey of 65 corporate and other business libraries, mostly drawn from leading American and Canadian corporations. The mean 1999 sale of the companies in the sample was $7.1 billion. Although the sample focuses primarily on major corporations, the sample also includes data from libraries for leading MBA programs, major business trade association libraries and business regulatory agency libraries. This is Primary Research Group's third major report on corporate libraries. The report provides a complete analysis of how corporate library spending and management practices have changed over the years. Data is broken out specifically for financial institutions, major consulting firms, manufacturers and utilities, high tech firms, and media companies. The report gives critical benchmarking data for corporate libraries. More than 250 tables of data or graphs, many broken out by type of industry and company size, give benchmarking and trend data.

Chapter provides information regarding the percentage of libraries that have conducted patron satisfaction surveys, broken up by number of employees of the parent organization and type of industry.

Keywords: library patron satisfaction surveys

Language: English

Document Type: Research article

Affiliations: 1: Primary Research Group, Inc.

Publication date: 2000-01-01