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We asked for private sector involvement – now we've got it. Some challenges to microfinance from disruptive new entrants

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Banco Azteca is one of the fastest growing commercial banks serving poor people in Mexico. It has very different origins from the more usual MFIs, but what can these institutions learn from Banco Azteca about achieving scale and delivering quality financial products? What can they teach Banco Azteca about reaching poorer clients with fairly priced services?
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Keywords: COMMERCIAL BANKING; MICROFINANCE; SCALE; SERVICE QUALITY; SOCIAL RESPONSIBILITY

Document Type: Research Article

Publication date: 2009-12-01

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