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Warning to microfinance institutions in Africa: innovate or die

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For a long time, micro finance institutions in Africa have been content with being mainly microcredit specialists without much regard to the real needs of their customers. But in recent years the customer pro file has drastically changed; customers are now more exposed and savvy and they question everything from price to design. The commercial banks and the mobile network operators have joined the fray. So unless micro finance institutions change, they will slowly but surely die a natural death.
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Document Type: Research Article

Publication date: 2009-12-01

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