The impact of work-related goals on hospitality industry employee variables

Authors: Crawford, Alleah; Hubbard, Susan S

Source: Tourism and Hospitality Research, Volume 8, Number 2, 17 April 2008 , pp. 116-124(9)

Publisher: Palgrave Macmillan

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Abstract:

Goals have been shown to affect performance of employees within the service sector. The purpose of this study was to assess differences that might exist between employees with work-related goals as compared to employees without work-related goals. Employee outcomes, including organisational commitment, intention to quit, intrinsic work satisfaction, job involvement, and organisation-based self-esteem, were assessed and the groups of hospitality employees were compared on each outcome. The findings revealed that employees with work-related goals experienced greater organisational commitment, greater organisation-based self-esteem, while being less likely to leave the organisation, and more involved with the job.Tourism and Hospitality Research (2008) 8, 116-124. doi:10.1057/thr.2008.11; published online 31 March 2008

Document Type: Research article

DOI: 10.1057/thr.2008.11

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