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Publisher: Palgrave Macmillan

Volume 5, Number 3, February 2005
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Editorial
pp. 197-198(2)
Author: Andrew Lockwood

Reoperationalising the loyalty framework
pp. 199-212(14)
Author: James F. Petrick

Stigma in food service work: How it affects restaurant servers' intention to stay in the business or recommend a job to another
pp. 213-233(21)
Author: Vivienne J. Wildes

Stochastic multivariable approach to modelling tourism area life cycles
pp. 235-253(19)
Authors: Yuval Karplus; Shaul Krakover

UK hotel web page accessibility for disabled and challenged users
pp. 255-267(13)
Authors: Russell Williams; Rulzion Rattray

The role of the chef in flight catering
pp. 269-271(3)
Author: Peter Jones

Developing a scenario planning process using a blank piece of paper
pp. 273-285(13)
Authors: Ian Yeoman; Una McMahon-Beattie

Book review
pp. 286-287(2)

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