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Publisher: Palgrave Macmillan

Volume 2, Number 1, 1 April 2003

Editorial
pp. 5-6(2)
Author: Yeoman, Ian

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Integrating customer relationship management and revenue management: A hotel perspective
pp. 7-21(15)
Authors: Noone, Breffni M; Kimes, Sheryl E; Renaghan, Leo M

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A bilevel modelling approach to pricing and fare optimisation in the airline industry
pp. 23-36(14)
Authors: Côté, Jean-Philippe; Marcotte, Patrice; Savard, Gilles

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Evaluation of the price-value perception of customers in Swiss hotels
pp. 47-60(14)
Authors: Varini, Kate; Engelmann, Ralph; Claessen, Bernd; Schleusener, Michael

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Cargo revenue optimisation
pp. 69-79(11)
Authors: Billings, John S; Diener, Adriana G; Yuen, Benson B

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The natural extension of marketing
pp. 81-82(2)
Authors: Lederer, Peter; Yeoman, Ian

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Conference Reviews
pp. 85-89(5)
Authors: Balfour, Andrea; Yuen, Benson B; Bessant, Paul; Marchant, Steve

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