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Publisher: Palgrave Macmillan

Volume 9, Number 4, 1 November 2010

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Consumers’ ideal eating out experience as it refers to restaurant style: A case study
pp. 263-276(14)
Authors: Alonso, Abel Duarte; O’Neill, Martin A

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Retailer behavior as determinant of service quality in Indian retailing
pp. 303-317(15)
Authors: Khare, Arpita; Parveen, Ceeba; Rai, Reena

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Cognition and affect: A factors combination in clients dissatisfied with restaurants
pp. 319-335(17)
Authors: Velázquez, Beatriz Moliner; Saura, Irene Gil; Contrí, Gloria Berenguer

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Roof deterioration and impact: A questionnaire survey
pp. 337-348(12)
Authors: Ahluwalia, Shipra Singh; Hegazy, Tarek

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Assessment of building maintenance management in Malaysia: Resolving using a solution diagram
pp. 349-356(8)
Authors: Zawawi, Emma Marinie Ahmad; Kamaruzzaman, Syahrul Nizam; Ali, Azlan Shah; Sulaiman, Raha

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Retail IT and customer loyalty: The moderating role of customer age
pp. 357-371(15)
Authors: Gil-Saura, Irene; Ruiz-Molina, Maria-Eugenia; Calderón-García, Haydée

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