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Publisher: Palgrave Macmillan

Volume 26, Number 3, 1 September 2011

An exploratory study of the impacts of upgrading packaged software: a stakeholder perspective
pp. 153-169(17)
Authors: Khoo, Huoy Min; Robey, Daniel; Rao, Srinivasan Venkoba

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Managing ERP system risk in SMEs: a multiple case study
pp. 170-192(23)
Authors: Poba-Nzaou, Placide; Raymond, Louis

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Key information technology and management issues 2010–11: an international study
pp. 193-204(12)
Authors: Luftman, Jerry; Zadeh, Hossein S

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Customer relationship management and firm performance
pp. 205-219(15)
Authors: Coltman, Tim; Devinney, Timothy M; Midgley, David F

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