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Publisher: Palgrave Macmillan

Volume 13, Number 3, 1 September 1998

Editorial
pp. 151-152(2)
Author: Willcocks, Leslie

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Gaps within the IS department: barriers to service quality
pp. 191-200(10)
Authors: Pitt, Leyland; Berthon, Pierre; Lane, Nikala

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The role and impact of information technology in Australian business
pp. 201-217(17)
Authors: Sohal, Amrik S.; Ng, Lionel

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