Measuring knowledge creation in virtual teams through the social network analysis

Authors: Capece, Guendalina¹; Costa, Roberta¹

Source: Knowledge Management Research & Practice, Volume 7, Number 4, December 2009 , pp. 329-338(10)

Publisher: Palgrave Macmillan

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Abstract:

The current literature regarding virtual teams (VTs) lacks outcomes related to intellectual capital (IC) and knowledge management (KM). Moreover, e-collaboration and VTs need the necessary metrics to assess the real benefits that KM derives from the use of new e-collaboration technologies. There is also scarce evaluation of the cause-effect linkage between a VT structural configuration and its creative performance. Following this lead, we propose an evaluation method based on social network analysis (SNA) and indexes referring to knowledge creation. The paper concludes with an application on a real case study that shows how this methodology can be used as a KM tool to increase the creative output of VTs.

Document Type: Research article

DOI: 10.1057/kmrp.2009.25

Affiliations: 1: Department of Business Engineering, University of Rome `Tor Vergata', Rome, Italy

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