Journal of Financial Services Marketing

Editorial: Consumer empowerment in financial services: Rhetoric or reality?
pp. 6-9(4)
Author: Harrison, Tina

Banks: Advisers or sellers of mortgage loans?
pp. 15-24(10)
Author: Knie-Andersen, Michael

Customer service quality and financial performance among Australian retail financial institutions
pp. 25-41(17)
Authors: Duncan, Elizabeth; Elliott, Greg

A model for implementing service excellence in the financial services industry
pp. 42-53(12)
Author: Dobni, Brooke

All customers are not treated equally: Financial exclusion in isolated Greek islands
pp. 54-66(13)
Authors: Panigyrakis, George G; Theodoridis, Prokopis K; Veloutsou, Cleopatra A

Practice papers: The evolution of segmentation methods in financial services: Where next?
pp. 67-74(8)
Author: Soper, Suzanne

Grasping the direct marketing advantage
pp. 75-79(5)
Author: Shannon, Ryan

Legal update: The marketing of investments and financial services in and from the UK: The new regime
pp. 80-97(18)
Author: Yonge, William

Book review: `Using Smart Cards to Gain Market Share'
pp. 98-99(2)
Author: Worthington, Steve