Skip to main content

Repairing Public Trust in Organizations

Buy Article:

$44.95 plus tax (Refund Policy)

While past research has examined organizational trust with key stakeholders, including employees, little research has examined how organizations can repair trust with the general public. Public trust in an organization is critical to ensuring legitimacy and firm survival. However, the type of violation of public trust can impact the repair strategies firms may choose to enact. This paper examines the construct of public trust, discusses the important aspects of trust violation and develops a framework for organizations to repair trust with the public. We argue that communication and strategic institutional reforms are necessary to repair trust, but are more important following competence, rather than integrity violations.
No References
No Citations
No Supplementary Data
No Article Media
No Metrics

Document Type: Research Article

Affiliations: School of Business, University of Kansas, Lawrence, KS, USA

Publication date: 01 January 2010

  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more