IngentaConnect ERP software implementation: an integrative framework

Authors: Al-Mudimigh A.¹; Zairi M.¹; Al-Mashari M.²; Correspondence

Source: European Journal of Information Systems, Volume 10, Number 4, 1 April 2001 , pp. 216-226(11)

Abstract:

ERP implementation is a socio-technical challenge that requires a fundamentally different outlook from technologically-driven innovation, and will depend on a balanced perspective where the organisation as a total system is considered. ERP implementation is considered to rely on behavioural processes and actions. It is a process that involves macro-implementation at the strategic level, and micro-implementation at the operational level. This therefore means that implementation in the context of ERP systems is not possible through an ON/OFF approach whereby deployment of the new systems will necessarily yield the desired and expected results. Understanding the implementation process through a balanced perspective will therefore prevent any unpleasant surprises, and will ensure and guide the change process to be embedded in a painless fashion. The balanced perspective means that socio-technical considerations must be borne in mind; the strategic, tactical and operational steps clearly defined; and the expected benefits evaluated and tracked through creating seamless and solid integration. This paper proposes an integrative framework for ERP implementation based on an extensive review of the factors and the essential elements that contribute to success in the context of ERP implementation. European Journal of Information Systems (2001) 10, 216–226.

Document Type: Original article

Affiliations: 1: ECTQM, University of Bradford, Bradford, West Yorkshire, UK 2: Department of Information Systems, College of Computer and Information Sciences, King Saud University, Riyadh

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