Can a lean e-mail medium be used for rich communication? A psychological perspective
Authors: Huang W.1; Watson R.T.2; Wei K.K.3
Source: European Journal of Information Systems, Volume 7, Number 4, 1 December 1998 , pp. 269-274(6)
Publisher: Palgrave Macmillan
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Abstract:
Media richness theory has been one of the most influential theories in media choice and use for the last decade. The theory has become a controversial research issue in recent years, because some research findings are contrary to the prediction of the theory and therefore cast doubts on it. Until now, we have not fully known why and how a lean e-mail medium can be used to convey effectively rich information in organizations, contradicting the prediction of media richness theory. This paper intends to address this issue, and, from a psychological perspective, provides a theoretical explanation of why and how rich communication in a lean e-mail medium can be realised.Document Type: Research report
Affiliations: 1: School of Information Systems, The University of New South Wales, Sydney, NSW 2052, Australia 2: Department of Management, Terry College of Business, The University of Georgia, USA 3: Department of Information Systems and Computer Science, National University of Singapore, Singapore 119260
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