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Waiting times

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Patients may need to wait for health services for a number of reasons, including a lack of medical equipment or no available hospital beds, short‐staffing, or inefficiencies in the organisation of services. Excessive waiting times to see a doctor or for non‐emergency surgery can sometimes lead to adverse health effects such as stress, anxiety or pain (Sanmartin, 2003). Dissatisfaction and strained patientdoctor relationships also damage public perceptions of the health system.

Document Type: Review Article

Publication date: November 1, 2011

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