Evidence suggests that information and communication technologies (ICTs) can make significant improvements in health care delivery ‐ reducing medical errors, improving clinical care through adherence to evidence‐based guidelines, and preventing duplication
and inefficiency for complex care pathways. ICT has great potential to increase value for money in health, yet the health sector lags far behind other parts of the economy in exploiting the productivity benefits of ICT. This chapter looks at the increasingly use of ICT
to redesign health systems to achieve better performance.