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Measuring Up Improving Health System Performance in OECD Countries: Providing performance information for consumers: Experience from the United States

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This paper provides a market‐based example of using performance measurement to promote health care quality improvement. Underlying this approach is a model of informed consumers making choices among competing health care providers based on cost and quality. Providing information to consumers on quality can create incentives for providers to improve their performance as they attempt to maintain or expand their market share. The paper focuses on efforts in the United States to provide performance information to consumers. It provides an overview of current performance measurement and reporting efforts and summarizes empirical literature on the effects of such efforts on quality improvement. In brief, these efforts are in their early stages and have not yet had a large impact.... 

Document Type: Review Article

Publication date: April 1, 2002


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