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The perception of needs for care in staffand patients in community‐based mental health services. The South‐Verona Outcome Project 3

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Objective: The present study aims to assess needs for care rated by patients and staff and their agreement on needs assessment in a community‐based mental health service by using the Camberwell Assessment of Need (CAN).

Method: The Italian version of the CAN was used in a sample of 247 patient–staff pairs.

Results: Patients and staff showed poor agreement on both the presence of a need and on whether need had been met or not. Higher disability predicted a higher number of patient‐rated needs, while higher disability, higher number of service contacts and patient unemployment predicted a higher number of staff‐rated needs. Lower global functioning predicted higher disagreement in patients and staff ratings of needs.

Conclusion: Patients and staff show different perceptions of needs for care and therefore multiple perspectives should be taken into account for planning and providing effective needs‐led mental health care.

Keywords: community mental health care; health services research; needs assessment

Document Type: Original Article


Publication date: November 1, 2000

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