Open Access

The Scale Product Technique as a Means of Enhancing the Measurement of Patient Satisfaction

La technique fondée sur une échelle d'évaluation d'un produit permettant de mieux évaluer la satisfaction d'un patient

Authors: Lynn, Mary R.; McMillen, Bradley J.

Source: CJNR (Canadian Journal of Nursing Research), Volume 36, Number 3, 1 September 2004 , pp. 66-81(16)

Publisher: McGill School of Nursing

Buy & download fulltext article:

Open Access The full text is Open Access.

View now:
PDF 94.7kb 

Abstract:

Measurement of patient satisfaction has long been hampered by two resolvable problems: a lack of content validity in commonly used instruments, and a lack of variability in satisfaction scores when these same instruments are used. Most patient satisfaction instruments have been developed from the perspective of the provider or institution rather than that of the patient, creating a situation of questionable content validity for these measures. Additionally, most patient satisfaction measures yield data that are invariant and consistently positively biased. Both of these problems can be addressed methodologically — through tool development using a qualitative method designed to obtain the patient's perspective, and through the use of the scale product technique to decrease the effect of acquiescence, thereby increasing variability in item responses.

French
Dans le but de trouver une solution à la pénurie actuelle d'infirmières dans les communautés autochtones du Nord-Ouest de l'Ontario, la Direction générale de la protection de la santé des Premières nations et des Inuits à Santé Canada a commandé une étude sur la pertinence d'établir une équipe de relève constituée d'infirmières provenant des petites villes minières des environs. On a présenté un questionnaire à questions libres et à questions fermées à un échantillon aléatoire de 237 infirmières en vue d'analyser leur degré de sensibilisation, leur disposition et leur niveau de préparation à la pratique des soins infirmiers en région nordique et de déterminer quels sont les facteurs favorables et défavorables au recrutement. Les conclusions révèlent une connaissance du recoupement des dimensions professionnelles et personnelles qui caractérise cette pratique; elles justifient le bien-fondé d'un système de rotation qui chevaucheraient les compétences fédérale, provinciale et locale. Malgré sa complexité, avec du temps et de la volonté, ce type de structure de relève régionale semble viable.
More about this publication?
  • CJNR is a peer-reviewed, quarterly journal published by the McGill University School of Nursing since 1969. With world-wide circulation, CJNR's primary mandate is to publish original nursing research that develops basic knowledge for the discipline and examines the application of the knowledge in practice. Research related to education and history is also welcomed, as are methodological, theoretical, and review papers that advance nursing science. Letters or commentaries about published articles are encouraged. Learn more.
  • Editorial Board
  • Information for Authors
  • Information for Advertisers
  • Copyright Information
  • CJNR Digital Archive
  • ingentaconnect is not responsible for the content or availability of external websites
Related content

Tools

Key

Free Content
Free content
New Content
New content
Open Access Content
Open access content
Subscribed Content
Subscribed content
Free Trial Content
Free trial content

Text size:

A | A | A | A
Share this item with others: These icons link to social bookmarking sites where readers can share and discover new web pages. print icon Print this page