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Open Access The Scale Product Technique as a Means of Enhancing the Measurement of Patient Satisfaction La technique fondée sur une échelle d'évaluation d'un produit permettant de mieux évaluer la satisfaction d'un patient

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Measurement of patient satisfaction has long been hampered by two resolvable problems: a lack of content validity in commonly used instruments, and a lack of variability in satisfaction scores when these same instruments are used. Most patient satisfaction instruments have been developed from the perspective of the provider or institution rather than that of the patient, creating a situation of questionable content validity for these measures. Additionally, most patient satisfaction measures yield data that are invariant and consistently positively biased. Both of these problems can be addressed methodologically — through tool development using a qualitative method designed to obtain the patient's perspective, and through the use of the scale product technique to decrease the effect of acquiescence, thereby increasing variability in item responses.

French
Dans le but de trouver une solution à la pénurie actuelle d'infirmières dans les communautés autochtones du Nord-Ouest de l'Ontario, la Direction générale de la protection de la santé des Premières nations et des Inuits à Santé Canada a commandé une étude sur la pertinence d'établir une équipe de relève constituée d'infirmières provenant des petites villes minières des environs. On a présenté un questionnaire à questions libres et à questions fermées à un échantillon aléatoire de 237 infirmières en vue d'analyser leur degré de sensibilisation, leur disposition et leur niveau de préparation à la pratique des soins infirmiers en région nordique et de déterminer quels sont les facteurs favorables et défavorables au recrutement. Les conclusions révèlent une connaissance du recoupement des dimensions professionnelles et personnelles qui caractérise cette pratique; elles justifient le bien-fondé d'un système de rotation qui chevaucheraient les compétences fédérale, provinciale et locale. Malgré sa complexité, avec du temps et de la volonté, ce type de structure de relève régionale semble viable.

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Keywords: LIKERT; MEASUREMENT; MESURAGE; OUTIL; PATIENT SATISFACTION; PATIENT-CENTRED; SATISFACTION DU PATIENT; SCALE PRODUCT; TECHNIQUE FONDEE SUR UNE ECHELLE D'EVALUATION D'UN PRODUIT

Document Type: Research Article

Publication date: 2004-09-01

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