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Publisher: Emerald Group Publishing Limited

Volume 3, Number 4, 2009

A strategy for managing customer relations on the internet: evidence from the football sector
pp. 229-243(15)
Authors: Kriemadis, Thanos; Kotsovos, Andreas; Kartakoullis, Nikos

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B2b inter-organisational digitalisation strategies: Towards an interaction-based approach
pp. 244-261(18)
Authors: Rask, Morten; Ivang, Reimer; Hinson, Robert

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Consumers' willingness to knowingly purchase counterfeit products
pp. 262-281(20)
Authors: Phau, Ian; Sequeira, Marishka; Dix, Steve

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Online shopping and moderating role of offline brand trust
pp. 282-300(19)
Authors: Kim, Soyoung; Jones, Christie

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Marketing implications of privacy concerns in the US and Canada
pp. 301-326(26)
Authors: Pope, Jennifer A.; Lowen, Aaron M.

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Consumer empowerment model: from unspeakable to undeniable
pp. 327-342(16)
Author: Kucuk, S. Umit

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An efficiency comparison of direct and indirect channels in Taiwan insurance marketing
pp. 343-359(17)
Authors: Fan, Chiang Ku; Cheng, Shu Wen

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