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Process and IT

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Purpose ‐ This paper's aim is to provide a fresh perspective on how to address process improvement and information technology (IT) in an integrated fashion in order to improve the efficiency of the construction process. Design/methodology/approach ‐ This paper looks at the problems associated with the "conventional" way of addressing IT within construction, and suggests improvements based on integrating three core organisational resources: people, process and technology. Findings ‐ The existing view that IT on its own brings organisational benefits leads to only marginal improvements in organisational efficiency if not resulting in negative impact. However, by correctly integrating people, process and IT initiatives, significant benefits can be achieved. Originality/value ‐ This paper provides value by providing a conceptualisation for addressing people, process and technology within the construction sector.

Keywords: Business improvement; Information systems; Process efficiency

Document Type: Research Article


Publication date: October 10, 2008


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