The mismanagement of knowledge management

Authors: Lam, Wing; Chua, Alton

Source: Aslib Proceedings: new information perspectives, Volume 57, Number 5, 2005 , pp. 424-433(10)

Publisher: Emerald Group Publishing Limited

Key:
Free Content - Free Content
New Content - New Content
Subscribed Content - Subscribed Content
Free Trial Content - Free Trial Content

Abstract:

<B>Purpose</B> - To examine the causes of knowledge management (KM) failure. <B>Design/methodology/approach</B> - A multi-case analysis approach was used to review five documented cases of KM failure in the literature. Categories of risk were identified through an iterative analysis of each case. <B>Findings</B> - There are four main categories of risk associated with KM failure, namely technology risk, culture risk, content risk and project management risk. The nature of these risks differs dependent upon the stage of a KM project. <B>Research limitations/implications</B> - A limited number of cases were reviewed. <B>Practical implications</B> - Practitioners need to proactively manage risk to avoid failure in KM projects. <B>Originality/value</B> - Proposes a taxonomy of KM risk.

Keywords: Knowledge management; Management failures; Project evaluation; Risk management

Document Type: Research article

DOI: 10.1108/00012530510621879

The full text electronic article is available for purchase. You will be able to download the full text electronic article after payment.

$38.00 plus tax      Refund Policy

 

OR

Back to top

Key:
Free Content - Free Content
New Content - New Content
Subscribed Content - Subscribed Content
Free Trial Content - Free Trial Content
Share this item with others: These icons link to social bookmarking sites where readers can share and discover new web pages.
Page Help Click here for Page Help
Shopping cart
Tools
Sign in






Need to register?
Sign up here
Text size: A | A | A | A