Publisher: Emerald Group Publishing Limited

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Volume 48, Number 7, 1999

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TQM practices in Costa Rican companies
pp. 250-256(7)
Authors: Prasad, Sameer; Motwani, Jaideep; Tata, Jasmine

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E-mail use and abuse
pp. 257-260(4)
Author: Parker, Charles

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Delivering BPR via task groups
pp. 261-263(3)
Author: Bright, Victor

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Process improvement by poka-yoke
pp. 264-266(3)
Author: Fisher, Michael

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