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Publisher: Emerald Group Publishing Limited

Volume 45, Number 3, 1996

Creating a culture of safety
pp. 5-8(4)
Authors: Dilley, Heather; Kleiner, Brian H

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Handling redundancies
pp. 9-12(4)
Author: Muir, John

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TQM in the service sector
pp. 13-17(5)
Authors: Mohanty, R.P.; Behera, A.K.

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Benchmarking
pp. 18-20(3)
Author: Daniels, Shirley

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Re-engineering revisited
pp. 21-23(3)
Author: Baines, Anna

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