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Publisher: Emerald Group Publishing Limited

Volume 45, Number 1, 1996

New developments in re-engineering
pp. 7-12(6)
Authors: Skehan, Jacqueline; Kleiner, Brian H

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TQM - a comparative approach
pp. 13-19(7)
Authors: Mohanty, R.P.; Sethi, B.P.

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Designing customer service programmes
pp. 20-23(4)
Author: Baines, Anna

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Theft at work
pp. 27-29(3)
Author: Muir, John

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Helping the help desk
pp. 30-31(2)
Author: Stinton, Ian

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Gainsharing revisited
pp. 32-33(2)
Author: Daniels, Shirley

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