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Publisher: Emerald Group Publishing Limited

Volume 42, Number 1, 1993

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Factor analysis
pp. 0-0(1)
Author: Gregson, Ken

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Autonomous work groups
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Author: Baines, Anna

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Customer care programs
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Author: Daniels, Shirley

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Looking after the pennies: efficiency and the small solicitor's firm
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Authors: Drummond, Helga; Chell, Elizabeth

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New developments in service operations management
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Authors: Tinkham, Mary A; Kleiner, Brian H

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Productivity management: a soft systems approach
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Author: Mohanty, R.P.

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