Following the Exel route
Discusses a programme embarked upon by Exel Logistics aimed at improving the effectiveness of the drivers engaged in one of its major store delivery contracts. Examines the Standard Hour Plan developed by DMA (the specialist consultants involved) and how the programme specifically met the needs of that particular contract.
Keywords: Consultants; Contracts; Delivery Performance; Logistics; Performance Management; Scheduling; Time Management
Document Type: Research Article
Publication date: 01 March 1992
- Renamed International Journal of Productivity & Performance Management in 2004
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