The "continuumization" of knowledge management technology
Purpose ‐ This paper aims to explain why a different technology for knowledge management (KM) is needed. It also investigates the new trends in knowledge management technology (KMT), and shows how the new technology can be aligned with KM principles to satisfy business goals. Design/methodology/approach ‐ This paper interprets array of literature in the area of KMT as related to its importance and development. It provides a roadmap to how technology may ascend to the level of the KM cognitive process. This can only be achieved, if KMT presents itself as an authentic conduit for knowledge, and not only a channel for the lower end of the continuum. Findings ‐ So far, KMT is not mature enough to deliver bona fide KM processes. The distance from data to knowledge cannot be handled by the existing technology unless technology cast off its bivalent logic. Despite the recent leaps in technology in general, the situation is still perplexing and elusive. This is because KMT deals with the knowledge continuum sets either as discrete unrelated events or as one class with no different technological requirements. Practical implications ‐ KMT has become increasingly complicated and confusing. This paper will explain why KMT has not fulfilled its promise yet, and how this fact can be used to avoid technology selection pitfalls. Originality/value ‐ The paper provides a roadmap for KM practitioners for evaluating KMT functionalities as related to the type of knowledge needed in their organizations for achieving competitive advantage.
Keywords: Communication technologies; Knowledge management; Knowledge management systems; Tacit knowledge
Document Type: Research Article
Publication date: 20 June 2008
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