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When foresight seems impeccable, things still go wrong. Why?

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Abstract:

Purpose ? This article seeks to provide a systematic examination of the unanticipated results following the introduction of various types of new policy, process, design, product or service. Design/methodology/approach ? A rough taxonomy categorizes the generic kinds of unintentional consequences. Findings ? Careless political, technical, commercial, military or even personal decisions often underlie the most problematic of secondary effects. Originality/value ? Unscheduled second- or third-order effects have often been attributed to a ?law? governing such phenomena. Although no such law exists, there exist indeed the unwanted effects ? and sometimes on a grand scale, too often a bane of humankind.

Keywords: History; Strategic planning

Document Type: Research Article

DOI: http://dx.doi.org/10.1108/14636680610682030

Publication date: July 1, 2006

mcb/273/2006/00000008/00000004/art00005
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