When foresight seems impeccable, things still go wrong. Why?
Purpose ? This article seeks to provide a systematic examination of the unanticipated results following the introduction of various types of new policy, process, design, product or service. Design/methodology/approach ? A rough taxonomy categorizes the generic kinds of unintentional consequences. Findings ? Careless political, technical, commercial, military or even personal decisions often underlie the most problematic of secondary effects. Originality/value ? Unscheduled second- or third-order effects have often been attributed to a ?law? governing such phenomena. Although no such law exists, there exist indeed the unwanted effects ? and sometimes on a grand scale, too often a bane of humankind.
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