Skip to main content

Measuring knowledge worker productivity: A taxonomy

Buy Article:

$54.08 plus tax (Refund Policy)

Abstract:

The structure of the economy continues to change; where once they are dependent on the productivity of a manual workforce, companies increasingly depend on the productivity of knowledge workers. Today, knowledge workers account for more than two-thirds of the workforce, and thus should be the focus of strategic plans to improve productivity. Currently there are no universally accepted methods to measure knowledge worker productivity, or even generally accepted categories. This paper provides a taxonomy of knowledge worker productivity measurements, and identifies a number of productivity dimensions that are used to categorize the findings of previous research. Also describes the relative density of discussions along these dimensions and identifies critical areas for future research.

Keywords: Employee productivity; Knowledge organizations; Performance measures; Quality

Document Type: Research Article

DOI: https://doi.org/10.1108/14691930410567040

Publication date: 2004-12-01

  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more